This Privacy Policy explains how Petal Whisper processes personal data for website inquiries, consultation bookings, custom floral projects, and related service coordination in Indonesia.
Subject to legal limits, individuals may request access to their data, correction of inaccurate information, deletion of data that is no longer needed, or review of certain processing choices. We may need to verify identity before acting on a request.
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to confirm identity, protect confidentiality, or determine whether an exception applies.
We keep personal data only for as long as needed to handle inquiries, manage consultations, complete projects, maintain business records, resolve disputes, and meet legal obligations. When data is no longer required, we delete it or anonymize it where practical.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
We may collect identification and contact details, event and order information, consultation notes, payment-related records, delivery and setup instructions, communication content, and technical data such as device, browser, and usage information. For wedding and event projects, we may also process preferences shared for bouquet design, flower selection, venue setup, and scheduling.
We receive data from contact forms, phone inquiries, consultation appointments, and messages sent in connection with custom floral projects. We also collect information from order handling, deposit confirmation, delivery coordination, and website interactions, including basic technical logs and cookie-related data.
We may use essential cookies to support site operation and security, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their function. We do not use cookies to collect more information than is needed for these purposes.
Users can manage cookies through browser settings and, where available, site-level preferences. Essential cookies may remain active where they are needed to operate the website, maintain security, or remember basic session choices. Disabling certain cookies may affect form submission, appointment handling, or other site features.
Personal data is used to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and event dates, coordinate final details, manage delivery and setup, process payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use limited technical data to secure the site and prevent misuse.
We may share personal data with service providers that support website hosting, communications, appointment handling, payment processing, delivery coordination, and related administrative functions. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required by law, regulation, court order, or a lawful request from public authorities. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the security and integrity of our services.
